What is the live account application processing time?

The application requirements to open an account with OANDA vary based on the region in which you reside. To comply with our regulators, OANDA follows extensive anti-money laundering and due diligence guidelines. To comply with these guidelines, our Know Your Customer (KYC) policy is to gather information to understand all our customers’ sources of funds and wealth. This information is kept strictly confidential.

We process your application only after it is complete and submitted with all the required documents. If you have saved an incomplete application, log in to your account to resume your application. You will see that the status of your application is Verify account ACTION REQUIRED. Click on Continue verification to complete your application form.

Log in to the HUB to track the status of your live account application. The following list shows the application statuses:

  • Verify account ACTION REQUIRED means you need to upload the required documentation.

  • Verify account UNDER REVIEW means that we have received your application, and our team will review it. This review process typically takes up to 1 business day. If we need further information from you, we will send you an email.

  • Rejected means that we cannot accept your application.

  • Deposit funds means that we have completed our review and your account is approved. You can now fund your account and start trading.

Depending on the time passed since you uploaded the required documents during the live account application process, follow these steps:

  • If it has been less than 24 hours, allow the full 1 business day for our team to complete the review process. We will email you once the review is finished.

  • If it has been over 24 hours and you have still not received an email from us, check your spam folder. If you still cannot see the email, contact us.