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How can I contact customer support? OANDA TMS

OANDA TMS’s Client Experience team cannot support European Union clients who have an account with OANDA Europe Limited or any other OANDA division. If you have contracted with any division other than OANDA TMS, contact their dedicated Client Experience team.

For existing live account clients

You can contact us via live chat, Whatsapp, SMS, phone or email.

Our customer support email address is cxsupport@oanda.com (support in English, German, French, Spanish) and dok@tms.pl (support in Polish).

Call

You can call us from Monday - Friday 8:00 - 18:00 CET on any of the following numbers:

Country	Number
Poland	+48 222766282, +48 699580276
Malta	+356 20345018
Spain	+34 910479707
France	+33 182884361
Germany	+49 6995019607

If your country is not listed in the table, call your nearest location, email us or chat with us.

SMS

When you send an SMS to our numbers, you automatically opt in to receive SMS from our customer support team. Reply ‘STOP’ to opt out.

Message frequency varies. Message & data rates may apply.
We only support SMS traffic within the same country code region; cross-region SMS is not supported

For information on our regional SMS numbers, refer to the following list:

Region	SMS number
Germany	+491771789541
France	+33755541449
Poland	+48732168899
Spain	+34683781548

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Risk Warning: CFD and Forex trading based on leverage are highly risky for your capital, if you invest in this product you may lose some or all of the money you invest. Therefore, CFD and Forex may not be suitable for all investors. Make sure you understand the risks involved and, if necessary, seek independent advice. The information contained on this website is not addressed to recipients of a specific country and is not intended for distribution to countries where the distribution or use of this information would be incompatible with local laws, requirements and regulations.

OANDA TMS Brokers S.A. with its registered office in Warsaw, Warsaw UNIT, Daszyńskiego 1, 00-843 Warsaw, registered by the District Court for the Capital City of Warsaw in Warsaw, XIII Commercial Division of the National Court Register under KRS number 0000204776, NIP number 5262759131, Initial capital: PLN 3,537.560 paid in whole. OANDA TMS Brokers S.A. is subject to the supervision of the Polish Financial Supervision Authority on the basis of an authorization of April 26, 2004 (KPWiG-4021-54-1/2004).

The Stocks service variant is offered in cross-selling together with the CFDs service variant. Detailed information on the risks arising from the various services being part of the cross-selling, as well as information on the costs and fees associated with these services, is available at OANDA TMS Brokers website in the Documents section.

CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 75% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you understand how CFDs work and whether you can afford to take the risk of losing your money.

@ Copyright 2025 OANDA TMS Brokers S.A. All rights reserved. “OANDA”, “fxTrade” and OANDA’s “fx” family of trademarks are owned by OANDA Corporation. All other trademarks appearing on this website are the property of their respective owner.

On this website, we provide translated content for your convenience. In case of any inconsistency or discrepancy between the original English content and its translated versions, the English version shall prevail.