To meet regulatory requirements and improve the safety of transactions, OANDA Corporation has changed how clients deposit and withdraw funds via a debit card.
If you are making a deposit or withdrawal via a debit card, the card must be one-time verified, if not verified previously.
To verify your card, a card profile needs to be set up.
Below are detailed instructions to help you set up and verify a card profile.
How to verify a debit card
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Log in to the HUB.
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Click on Manage funds.
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Click on Card Profiles.
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You can use your phone to scan or take a picture of your card and get it verified faster. To get started, open your phone camera and scan the dedicated QR Code on your computer screen.
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You can also click on Continue on Desktop to complete the steps on your computer.
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Click on the camera icon to take a photo.
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Click on the picture icon to upload an existing photo.
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Make sure you scan both sides of the card.
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A confirmation screen will pop up asking you to verify the first 6 and last 4 digits of the card numbers, your display name and last name, which are scanned by the system from your debit card.
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Click on Confirm if the numbers are correct.
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Click on Try again if the numbers are not correct and to rescan your card.
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Click on Cancel to exit the card profile setup.
There is a limit of five scan attempts/uploads per card. In the event that you click on Try again, no card profile will be created and this will not count as one of your five attempts.
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After your card is successfully scanned or the image is successfully uploaded and verified, a Verified card profile will be created on the page.
If you are uploading an image, we strongly advise you to delete the image from your device after you upload it in order to ensure the safety of your card information. -
Go to the Manage funds tab to deposit or withdraw with the card.
You must re-enter your card details at the time of deposit. A verified card profile does not eliminate the need to enter card details again at the time of deposit.At the time of deposit, you may face one of the following situations:
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You will see your verified card in the Paying with Card section. Click Continue and re-enter your card details to complete the deposit.
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You may not see your verified card in the Paying with Card section. Click on Choose another way to pay and re-enter your card details to complete the deposit.
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If our system is not able to verify your card automatically, one of our agents will manually review the card profile and update the card status as either Verified or Rejected in the Card Profiles section. We will also reach out to you if additional information is required to verify your card profile.
In the meantime, for deposits, you can try to verify another debit card if the card holder’s name matches your name as registered on the OANDA account, fund your account via another funding method including ACH (Automated Clearing House) or contact us for assistance.
If you are uploading an image, we strongly advise you to delete the image from your device after you upload it in order to ensure the safety of your card information.
Verify a debit card via an Android or iOS device
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Tap the More tab.
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Tap Add Funds.
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Select Debit Card from the payment methods.
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Click on CONTINUE.
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Enter the desired deposit and your card details. If you have not verified this particular debit card before, this deposit or withdrawal attempt will not be successful and you will be directed to verify your card. To learn how to verify your card, refer to this section.
Frequently Asked Questions
How many times can I scan or upload my debit card?
There is a limit of five scan attempts/uploads per card and we are unable to reset the number of attempts for you. However, there’s no limit on the number of cards you scan.
Can OANDA create a card profile for me?
No, unfortunately we are unable to do this.
What information is checked to verify my card?
The cardholder name on your card is checked against your OANDA account holder name to make sure that the card belongs to you.
We cannot accept deposit or withdrawal requests from third parties. For example, an individual trading account can’t be funded with a card associated with a corporate entity.
An error message cannot access camera is displayed underneath the camera icon. What should I do?
You can enable camera access in your browser settings and refresh the webpage. We recommend using Google Chrome for the best experience.
Is OANDA storing my full card details?
To meet regulatory requirements, OANDA will not store your full card number. Only the first 6 and last 4 digits of your card number and cardholder name are stored and used to create the card profile.
If you are uploading an image, we strongly advise you to delete the image from your device after you upload it in order to ensure the safety of your card information.
Why are the card numbers or cardholders' names extracted incorrectly?
Many factors can impact the result of a card scan. You can try again after adjusting your lighting environment or upload an image of the card to improve the result.
If my card is rejected, and I need to make a deposit, what can I do?
Make sure you are using a Visa or Mastercard debit card. We do not accept prepaid cards.
Ensure the name on the card you are trying to verify matches the name on your account with OANDA.
If you’re still having issues, you may want to fund your account via another funding method including ACH or contact us for assistance.
Do I need to verify my card if I need to request a withdrawal?
If you are making a withdrawal via a debit card, the card must be one-time verified if not verified previously.
What browsers are supported to allow card scan/image upload?
The following are the minimal browser versions supported.
Internet Explorer is not supported.
