Which withdrawal methods are available?: OANDA (Canada) Corporation

What should I keep in mind before withdrawing funds?

  1. As we may sometimes need to contact you about your withdrawals we encourage you to closely monitor your email inbox (including your junk folder).

  2. Whenever you request a withdrawal, you should bear in mind that a withdrawal could trigger a margin closeout if you no longer have sufficient funds on your account to maintain your open positions.

  3. When we request a photo, scan, or screenshot of any document, the submission should meet our guidelines:

    1. We can accept PDF or JPEG formats only

    2. No edited or altered documentation can be accepted

    3. Documents must be legible

    4. Downloaded documents are acceptable as long as the entire document (all 4 corners) is visible and provides all the required information

    5. We do not accept direct deposit forms or other bank application forms.

      As an exception we may accept a bank statement along with a direct deposit form for CIBC customers because their bank statement template does not include address.

  4. Withdrawals are subject to hierarchy rules in order to protect both you and us from fraudulent payment instructions. If you have deposited using multiple methods, you must exhaust the total original deposit amounts in the following order:

    1. Debit card

    2. PayPal (CAD only)

    3. Bank transfer

  • OANDA can process up to 100% of the original deposited amount back to a debit card. Any trading profits or amount beyond this limit may be withdrawn via bank transfer or PayPal.
  • Card withdrawals typically take 1-3 business days for processing. Your debit card provider may take additional time to complete your withdrawal beyond our standard processing time. Withdrawals to debit cards can only be initiated after one day from the time of your deposit and are processed after all your debit card deposits have cleared.
  • We do not charge any fees for debit card withdrawals. Your card provider may charge you fees.
  • Your withdrawal may be divided into multiple payments to match your original deposit transactions, and as a result may arrive in different batches as processed by your bank.

If I have received a new debit card from my bank, can I add the new debit card and withdraw money to it?

You can add a new card by logging in to the HUB and making a deposit with it.

However, due to debit card withdrawal rules it is not possible to withdraw more money than the amount deposited from this new card back to it.

How do I withdraw my money if the debit cards I have used are expired, replaced, lost or stolen, or the account is now closed?

Most banks do accept withdrawals to an expired card, given a replacement card was issued to you and the deposit was made within the last two years. Alternatively, you may contact us to disable the expired card profile and withdraw by bank transfer or PayPal.

If a card was last used to deposit more than two years ago, you may contact us to disable the card profile and withdraw by bank transfer or PayPal.

Prior to withdrawing your funds using bank transfer or PayPal due to a debit card being replaced, lost/stolen or closed, OANDA requires documentation from your bank verifying that the debit card is no longer in service.

The bank issued document must include the following information:

  • Name of the bank debit card owner
  • Last four digits of the card number
  • A statement citing the card is no longer in service

Please forward this document to us by email at frontdesk@oanda.com and we will contact you back with the next steps within one to two business days.

  • Upon receipt of all necessary information, we will process your withdrawal within one business day.
  • There are no withdrawal fees. If your PayPal account is denominated in a currency other than CAD, you may incur exchange fees levied by PayPal in addition to PayPal processing fees.
  • PayPal withdrawals are only processed in CAD.
  • Withdrawals to new PayPal accounts (i.e. accounts not previously used for a deposit or withdrawal) are permitted and handled case by case for withdrawing funds. We would require documentation from PayPal verifying that the original PayPal account is no longer operational.
  • You are required to verify your PayPal accounts. We encourage you to proactively email us a screenshot of your PayPal profile clearly showing your name and registered email address, which should match the information you provided to OANDA at the time of registration. To grab a screenshot sign in to your PayPal account, click on the setting/gear icon near top right of the page, click on Account and screengrab the entire page showing your details, PayPal’s logo and the URL
  • New accounts must be registered to the same person (or entity) and email listed on the OANDA account.
  • We do not process withdrawals to third party PayPal accounts. We can only process withdrawals to verified PayPal accounts.
  • PayPal is not available for funding or withdrawing funds to/ from a Corporate account.
  • The total amount may be refunded through multiple transfers to your account.

For the protection of your funds, withdrawals by bank wire transfer must meet the following requirements:

  • Withdrawals must be processed to bank accounts registered to the same person (or entity) listed on the OANDA account.
  • The name and address on your OANDA account must match the name and address on the bank account you would like the withdrawal to be processed to.
  • Withdrawals by bank transfer must be processed in the same currency as the original deposit.
  • Withdrawals must be sufficient to cover the withdrawal fees as explained in the subsequent FAQs. If the requested withdrawal amount is not sufficient to cover the fees, the request will be cancelled and the funds will be returned to your account.
  • If you are withdrawing to a bank account that you have not previously made any deposits from, we will require a scan, screenshot, or photo of your bank statement, voided cheque, online banking statement, or stamped bank letter, clearly showing:

    1. Your full name

    2. The bank account number

    3. Your current address (addresses need to match what is on file with OANDA)

    4. The bank's logo or emblem

    5. The date of issue, which should be within the last 3 months.

    If you submit screenshots of your online banking (non-editable fields), it must also include the bank URL. If you submit a stamped bank letter, it must also include the bank representative’s name and contact information.

  • If the bank account you deposited from has been closed, and you’d like to withdraw to another bank account, we require proof of closure. You can email us one of the following documents:

    • A bank statement showing zero balance and information that the account is closed.

    • A closure letter from your bank showing the following information:

      1. Your full name

      2. The bank account number

      3. Your current address (addresses need to match what is on file with OANDA)

      4. The bank's logo or emblem.

When will I get my money?

Withdrawals usually take two to five business days. Your bank may take additional time to complete your withdrawal.

Withdrawal fees

  • Your bank may charge fees, which are outside of OANDA’s control.
  • Our withdrawal fees depend on the currency of withdrawal. Refer to the following table:
    • Account currency First withdrawal processed within calendar month Additional withdrawals processed within calendar month
    CAD CAD $20 CAD $40
    AUD AUD $20 AUD $40
    EUR EUR €20 EUR €35
    CHF CHF 20 CHF 40
    GBP GBP £10 GBP £20
    HKD HKD $150 HKD $350
    JPY JPY ¥2,000 JPY ¥4,000
    SGD No fee No fee
    USD USD $20 USD $35

It may be due to one of the following reasons:

  • You have requested a withdrawal to a different source than was used to deposit. For instance, if you deposited funds using a debit card, you would need to withdraw those funds to that same card. If your card is no longer valid, please see the ‘+ Withdrawing by debit card’ section above.
  • We are unable to verify the source of your funds, which is required under anti-money laundering (AML) regulations. For specifics, email us at frontdesk@oanda.com .
  • You did not have enough margin available to cover the withdrawal amount requested.

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