Two-factor authentication (2FA)

Two-factor authentication (2FA) adds an extra level of security when you sign in to the HUB, OANDA mobile app, TradingView, or MetaTrader 5 (MT5) from either your computer or mobile device. It is designed to prevent unauthorised users from accessing your account with a stolen password.

HUB, OANDA mobile app and TradingView: Two-factor authentication for these platforms is managed directly within the HUB portal. Once enabled, you will need to authenticate every time you log in (unless you have selected the Remember this device for 30 days option) to either the HUB, OANDA mobile app or TradingView, ensuring your account information and trading activity are secure.

MetaTrader 5 platforms: For MetaTrader 5 (MT5) platforms, two-factor authentication is a separate process. You must first enable this feature in the HUB and then directly within the MT5 platform to secure that specific login.

Google Authenticator is a mobile application that allows you to generate one-time codes on your smartphone without a network connection. Google Authenticator is available for Android phones, iPhones and most tablets. Download the Google Authenticator app from your device's app store.

The MetaTrader 5 (MT5) platform allows you to activate 2FA via MT5 desktop or MT5 mobile app. If you choose to activate 2FA via the MT5 desktop, you will need to use Google Authenticator. If you choose to activate 2FA via the MT5 mobile app, the app itself will function as an OTP (one-time password) generator device.

  1. Log in to the HUB.

  2. From Profile settings in the left navigation, click on Two-Factor Authentication (2FA).

  3. In the Client zone (HUB), Mobile app, TradingView section, click on ADD DEVICE.

  4. Scan the QR code using Google Authenticator, enter the code and click on ADD.

  5. Two-factor authentication is enabled. Click on CLOSE to go back to the HUB.

  1. Log in to the HUB.

  2. From Profile settings in the left navigation, click on Two-Factor Authentication (2FA).

  3. In the MT5 Platform section, click on the toggle button.

  4. Enter the confirmation SMS code sent to your registered phone number. Then, click on CONFIRM AND CONTINUE.

  5. If the SMS verification is successful, two-factor authentication is enabled.

Once two-factor authentication is activated in the HUB for MT5, you can use either the MT5 desktop or the MT5 mobile app to activate 2FA within MT5.

If you choose to activate 2FA via the MT5 mobile app, the app itself will serve as an OTP (one-time password) generator device. That means you will not need to use Google Authenticator to log in to the MT5 platforms. If you mainly use the MT5 desktop platform, we recommend activating 2FA via MT5 desktop.

  1. Log in to the MT5 desktop platform.

  2. A new window appears. Scan the QR code using Google Authenticator. Then, enter the one-time password from Google Authenticator and click on Enable 2FA.

    If you click on Cancel, go back to step 1.
Depending on your device type, the UI experience may vary.

  1. Log in to the MT5 mobile app.

  2. A new window appears. Tap on Bind.

    If you tap on Details, close and restart the MT5 mobile app. Then, go back to step 1.

  3. If your MT5 trading sub-account is successfully bound to the OTP generator, a success message window appears. Tap on OK.

  4. Read and accept the warning. Then, tap on OK.

Every time you access the OTP generator, you must enter a validation code. To set the validation code, follow these steps:

  1. Tap on the shield icon in the top-right corner.

  2. Set the four-digit validation code.

  3. Repeat the validation code.

  4. See the one-time password.

    • The Change password button enables you to change the validation code to access the OTP generator.

    • The Synchronize time button enables you to synchronize the time of your mobile device with the reference server. One-time passwords are time-sensitive, requiring synchronized time between you and the server for accuracy.

  1. Log in to the HUB.

  2. Enter the code from Google Authenticator and click on CONTINUE.

  1. On the login window, enter your login, password and the one-time password from Google Authenticator or the MT5 mobile app. Then, click on OK.

To find the one-time password in the MT5 mobile app, follow the steps:

  1. Log in to the MT5 mobile app.

  2. Tap on the shield icon in the top-right corner.

  3. Enter the validation code.

    If you do not remember the validation code, you must reinstall the MT5 mobile app and repeat the binding process.

  4. See the one-time password.

  1. Log in to the MT5 web platform.

  2. Select your account on the left.

  3. Enter the one-time password from Google Authenticator or the MT5 mobile app. Then, click on Connect to account.

To find the one-time password in the MT5 mobile app, follow the steps:

  1. Log in to the MT5 mobile app.

  2. Tap on the shield icon in the top-right corner.

  3. Enter the validation code.

    If you do not remember the validation code, you must reinstall the MT5 mobile app and repeat the binding process.

  4. See the one-time password.
The following steps describe the sign-in process for the MT5 mobile app if 2FA was activated for the MT5 platform via the MT5 desktop. If 2FA was activated via the MT5 mobile app, the One-time password field will not be available.
Depending on your device type, the UI experience may vary.

  1. On the login window, enter your login, password and the code from Google Authenticator. Then, click on SIGN IN.

  1. Log in to the HUB.

  2. From Profile settings in the left navigation, click on Two-Factor Authentication (2FA).

  3. In the Client zone (HUB), Mobile app, TradingView section, click on the toggle button.

  4. A confirmation window appears. Click on I UNDERSTAND.

  5. Enter the confirmation SMS code sent to your registered phone number. Then, click on CONFIRM AND CONTINUE.

  6. If the SMS verification is successful, two-factor authentication is disabled.

  1. Log in to the HUB.

  2. From Profile settings in the left navigation, click on Two-Factor Authentication (2FA).

  3. In the MT5 Platform section, click on the toggle button.

  4. A confirmation window appears. Click on I UNDERSTAND.

  5. Enter the SMS confirmation code sent to your registered phone number. Then, click on CONFIRM AND CONTINUE.

  6. If the SMS verification is successful, two-factor authentication is disabled.

Contact our customer support for assistance in getting access to your account.